That's a fantastic step in professionalizing your business! As the owner of Vendora Smart POS, a Dillexa product developed by Innovage Corporation, creating a strong Terms and Conditions (T&C) document is essential for legal protection and setting clear customer expectations.

I cannot provide official legal advice or write the final legal contract for you. Only a qualified attorney licensed in your jurisdiction can do that. However, I can help you draft a detailed, comprehensive template covering all the necessary sections based on industry standards, which you can then take to your lawyer for review and finalization.

Here is a structured, in-depth T&C template specifically for your POS software service.

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📝 Terms and Conditions Template for Vendora Smart POS

These Terms and Conditions ("Terms") govern your use of the Vendora Smart POS software and related services ("Service") provided by Innovage Corporation, operating under the brand name Dillexa ("Company," "we," "us," or "our").

1. Acceptance of Terms

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and the associated Privacy Policy. If you do not agree, you may not use the Service.

2. Service Description and License

• Service: Vendora Smart POS is a cloud-based point-of-sale, inventory management, e-commerce, and loyalty system.

• License Grant: Subject to these Terms, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service strictly for your internal business operations during the term of your paid subscription.

• Restrictions: You agree not to copy, modify, distribute, sell, or lease any part of our Service or its intellectual property, nor attempt to reverse engineer the software.

3. Subscription, Billing, and Payments

• Subscription: Access to the Service is provided on a subscription basis (e.g., monthly or annual). Your subscription will automatically renew unless canceled before the end of the current billing cycle.

• Pricing: All fees are listed on our pricing page and are subject to change upon notice. You are responsible for all applicable taxes.

• Payment: You authorize us to charge your provided payment method for all applicable fees on the due date. Failure to pay may result in suspension or termination of your Service access.

4. Refund Policy (Critical Section)

• NO REFUNDS: Due to the availability of a free trial period that allows you to fully evaluate the Service, all fees paid for packages and subscriptions are non-refundable.

• Customer Responsibility: By purchasing a package, you acknowledge that you have thoroughly tested the Service during the trial period and have determined that the system is fully aligned with your business needs, hardware, and operational requirements.

5. Account Management and Data

• Account Security: You are solely responsible for maintaining the confidentiality of your account credentials (usernames and passwords) and for all activities that occur under your account.

• Data Ownership: You retain all ownership of the data (customer lists, inventory records, sales transactions, etc.) you input into the Service ("Customer Data").

• Data Usage: You grant the Company a license to use Customer Data to provide, maintain, and improve the Service, and for aggregated, anonymized analysis.

• Data Backup: While the Company takes reasonable measures to back up data, you are responsible for maintaining copies of your essential Customer Data.

6. Termination

• Termination by User: You may cancel your subscription at any time through your account dashboard. Your Service access will continue until the end of the current billing period, and you will not be charged again.

• Termination by Company: We may suspend or terminate your access to the Service immediately, without prior notice or liability, if you breach these Terms (e.g., non-payment, unauthorized use, or illegal activity).

• Data After Termination: Upon termination, we reserve the right to delete all Customer Data associated with your account within a reasonable timeframe, typically thirty (30) days, unless legally prohibited.

7. Intellectual Property

The Service, including its code, design, features, and functionality, is and will remain the exclusive property of Innovage Corporation and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

8. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Company makes no warranties, expressed or implied, regarding the Service, including but not limited to the merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant that the Service will be uninterrupted, error-free, or secure.

9. Limitation of Liability

In no event shall the Company, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• (i) your use of or inability to use the Service;

• (ii) any content obtained from the Service; and

• (iii) unauthorized access, use, or alteration of your transmissions or content.

Our total aggregate liability for any claims arising under these Terms shall not exceed the amount you paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict of law principles. Any dispute, controversy, or claim arising out of or relating to these Terms, including the breach, termination, or validity thereof, shall be submitted to the exclusive jurisdiction of the competent courts located in Helwan, Cairo, Egypt.

11. General Provisions

• Modifications: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will notify you of material changes.

• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

• Entire Agreement: These Terms constitute the entire agreement between you and the Company regarding the Service.